Archive for the ‘customer service’ tag
Infographic: Social Customer Service
De afstand tussen bedrijven en klanten is korter geworden dank zij sociale media. Dat is inmiddels ook meetbaar: 84 procent van het gebruik van sociale media is gericht op het verbeteren van klantcontacten.
Kindertelefoon online forum: dáár zijn waar de jongeren zijn
Seksualiteit, liefde en relaties, pesten en emotionele problemen als angst en depressie. Het zijn enkele onderwerpen die jongeren bij De Kindertelefoon kunnen bespreken. Sinds de start van het online platform in oktober 2011 bereikt de organisatie nog meer jongeren en krijgen zij de mogelijkheid om hier met elkaar over te praten. Het succes van het platform overtrof de verwachtingen én de doelstellingen. Een deel van de doelen voor dit jaar was al in januari gehaald en dus naar boven bijgesteld. Als bekroning kreeg De Kindertelefoon bij het Telecommerce-gala een award voor de beste klantcontactcase in de categorie Customer Service Online Award. Lees meer over: Kindertelefoon online forum: dáár zijn waar de jongeren zijn.
How to Butter Up (Rather than Berate) Customer Service to Get What You Want [Customer Service]
If you have a tendency to get a little emotional when you call customer service you know that it’s easier to get angry than it is remain nice. However, being nice and a little brown-nosey is a great way to get what you want. Here’s how to do without coming off too strong. More »
Jaffe Juice #161 – Chatting with Author of @ Your Service, Frank Eliason
I recently sat down with the original @comcastcares guy, also known as Frank. Eliason. He's since moved to Citi to head up their Social Media efforts AND authored a book called, @ your service. Get it?
So here's our conversation about customer service, customer experience and a whole lotta funnel flipping.
Be sure to forward this to any brand marketers you think would benefit from the discussion.
Listen to it LIVE (left click) or download it HERE (right click)
Subscribe to the show via iTunes here
Using the Power of Social Media for Your Customer Service
Using social media to complain about your brand can easily tarnish your identity to a wider audience. But it also goes the same for reaping compliments for your customers. In order to take advantage of social media for your business, it is best that you know how you can properly integrate it to your customer [...]
How to Generate More Opportunity From Existing Customers
In this video I interview Becky Carroll, who is the author of the great new book, The Hidden Power of Your Customers.
Becky shares the story and meaning behind her “ROCK” strategy and why it is so important to focus on your existing customers.
Be sure to check out the takeaways below after you watch the video.
Here are some of the things you’ll learn in this video:
- What you need to know so you can focus on giving your existing customers the whole package
- How to generate new opportunity for a business of any size
- How to make your product into an orchestrated customer experience
- How to go beyond just customer service
- What is the best way to provide Killer Customer Service
- How you can discover who your true advocates are
Connect with Becky on Twitter @bcarroll7. You can also check out Becky’s blog: Customers ROCK!.
What do you think? How do you generate more opportunity with existing customers? What tips do you have to share about your customer service? Please leave them below.
All you need to know about social media customer service in 8 emoticons
Social media marketers have a lot to say in a little space. We’ve only got 140 characters on Twitter, and Facebook posts with 80 characters or fewer garner higher engagement rates. Luckily we’ve got a secret weapon: emoticons! If you talk with customers or clients on social media, you’ve likely seen lots of these guys.
Use These Customer Service Shortcuts to Stop Wasting Time Waiting for Help [Customer Service]
Customer service calls can be incredibly tedious and boring. You’ll often waste a lot of time on the phone to reach a simple conclusion, and sometimes no conclusion at all. Here are some customer service shortcuts you can employ to save you time and the headache often associated with those annoying support calls. More »
What Customer Services Can Learn from SEO
The principles guiding search engine optimisation are sound business goals for all areas of a company, including customer service. From showing off how local you are, to putting quality of calls above quantity, here’s what your customer services team can learn from SEO… Analytics A good SEO campaign is informed by feedback from your web [...]
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Tello, the Yelp of Customer Service Feedback Apps, Raises $2.7 Million
About a year ago, Tello debuted a Yelp-style forum for rating the customer service at local businesses. Now the SaaS and mobile application company has raised $2.7 million in Series A funding from True Ventures and Bullpen Capital.
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