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Archive for the ‘tab’ tag

Make Your Google Search Results Always Open in a New Tab [Tabbed Browsing]

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Click here to read Make Your Google Search Results Always Open in a New Tab

If you’re doing more than a simple search on Google, you probably want those links to open in a new tab instead of the current one, so your original results are always available. Here’s how to make Google open your results in a new tab every time. More »

Written by Whitson Gordon

August 7th, 2012 at 10:30 pm

5 Ways to Build a Pinterest Following With Facebook

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social media how toAre you looking to build a strong Pinterest following?

Did you know that you can integrate your Facebook and Pinterest marketing?

Yes, there’s a way to get Facebook fans to create exposure for you on Pinterest.

Establishing a large audience of followers on Pinterest is one of the most important aspects of a successful Pinterest marketing campaign.

Here’s the skinny: Although during the setup process you can choose to link your Pinterest account to your Facebook personal page, there is currently no way to automatically hook up to your Facebook fan page.

So what’s a business to do?

The truth is most business owners have not figured out a solution. They are failing on Pinterest because they think that they have to build a new following from scratch. Well, that is patently untrue.

Here are five ways to use Facebook to build your Pinterest following.

#1: Get a Pinterest Tab for Your Facebook Fan Page

The easiest thing to do is just go to Woobox and create a Pinterest tab for your Facebook fan page.

woobox

Easily get a Pinterest tab for your Facebook fan page from Woobox.

It’s very simple to do and requires little to no technical skills. Within minutes, you can have your Pinterest account in front of thousands of your fans! This way, whenever people come to your Facebook page to either check out your latest posts or learn more about you, they can also see that you are on Pinterest.

The Pinterest tab allows fans to view all of your boards and even your pins while staying on the Facebook platform. They will not be transferred over to Pinterest until they try to repin or comment on one of your pins.

pinterest tab fb fan page

Within just a few clicks you can easily create a Pinterest tab for your Facebook fan page.

inside the pinterest tab

Inside the Pinterest tab as seen on the Facebook fan page.

#2: Post Pinterest Links as Updates on Your Facebook Page

There are a few different ways to use your Facebook status updates to promote your activity on Pinterest.

One way to build your follower base is to share the direct link to your Pinterest page as a status update and tell your fans WHY they should follow you on Pinterest.

What helpful information or cool contests will they have access to? Are there exclusive promotions? Why should they follow you on Pinterest AND Facebook?

facebook status update example

Example post of a Facebook status update promoting a Pinterest business account.

The more specific you can be about the type of value you are creating for your followers on Pinterest, the more likely your fans will join you there too.

#3: Promote Specific Boards on Your Facebook Page

On Pinterest, people can choose to either follow all, or just a few, of your boards.

Because of that feature, you may find success promoting specific Pinterest boards on your Facebook fan page.

I recommend you promote a few different boards throughout the week.

That way, you have the opportunity to showcase your Pinterest account to a wider audience on Facebook, and you can introduce them to the diverse areas of value shared on your Pinterest page.

There are two ways you can promote a specific Pinterest board on Facebook.

  • Update your status by uploading an image of a pin to Facebook. Add a description and include a link to the board on which that pin is featured.
facebook pinterest board example

Example Facebook post promoting a particular Pinterest board.

This works well if you have a really compelling image, because it will be granted more space on the Facebook newsfeed than a link.

  • Post the link to your Pinterest board as part of a status update. An image of one of your pins on that board will be automatically generated.
full board view

Generate a full board preview (photo and all) by posting the board's direct URL .

Posting the link will also automatically include the text in your board description.

Make sure that you add proper descriptions of the content when setting up your boards. I’m always amazed by how few people take advantage of this opportunity.

Look how brilliantly realtor Raj Qsar utilizes this space for his branding purposes.

His board description reads:

“Raj Qsar & Premier Orange County Real Estate – is one of the most dominant Real Estate Teams in the Orange County Real Estate Market. For over 15 years Team Raj Qsar has held the philosophy to give the best service and most qualified advice to both buyers & sellers.

Implementing honesty and integrity at the highest level possible and to enjoy the entire process along the way. We are truly passionate about real estate.”

raj qsar team

Take advantage of the description area below your board titles for adding value to your brand and board.

To add a description to one of your boards, simply click Edit Board and fill in the Description field.

edit board

Add a description to your board by clicking the "Edit Board" button at the top of your Pinterest board page.

#4: How to Promote a Particular Pin

Sometimes the best way to really serve your Facebook community is to highlight the value that you are providing in one particular pin.

This is a great way to get maximum exposure when pinning your own original content. Remember these posts can and will be shared across Facebook by your fans.

The same two strategies apply here, as they do to promote a specific board above. You can either upload the image of the pin as a status update (or include a link in the image description), or you can just include the direct link to the pin in your status area.

promote a particular pin

Promote a particular pin by pasting the pin's direct URL into your Facebook status update.

When you post a direct link to a pin as a status on Facebook, the following information will be automatically added and visible:

  • The image of your pin
  • The name of the board that includes the pin
  • The caption that has been added to your pin

So make sure you have fully optimized both your board title and caption for maximum impact. Focus on creating intriguing board titles and including a further explanation of value in the caption.

#5: Promote Your Pinterest Contests on Facebook

Contests and promotions are becoming all the rage on Pinterest. They are a very effective way to quickly add a lot of new followers and drive a ton of traffic to your site.

Unlike Facebook, there are no real restrictions regarding the way contests are promoted and hosted on Pinterest. A great way to leverage both platforms is to promote your Pinterest contest on your Facebook fan page.

pinterest contest facebook fan page

Example of how Bergdorf Goodman promoted their Pinterest contest on their Facebook fan page.

Bergdorf Goodman recently promoted their Pinterest contest on their Facebook fan page by posting an image of one of the prizes with a brief explanation. They included a link to their blog within the description of the image where fans could find more details about how to enter.

Hopefully you’ve found these five ways to use Facebook to build your audience on Pinterest helpful. I know from personal experience that introducing your fan base to your presence on Pinterest is an effective way to get more followers.

Despite all the hype surrounding Pinterest, Facebook is still the largest social media network. Why not leverage the audience you have already built there and let them fast-track your success on Pinterest?

So what do you think? Can you see the benefits of using Facebook to get more followers on Pinterest? Leave your questions and comments in the box below.

RIM Reveals The 4G LTE PlayBook, Plans For A Canadian Debut On August 9

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4gplaybook

FCC filings, leaked roadmaps, and comments from RIM’s top brass all pointed to the existence of an LTE-capable BlackBerry PlayBook — the only question left was when the thing would finally launch. The answer, according to a new statement released by RIM, is very soon.

RIM’s LTE PlayBook will launch in Canada on August 9 (with support from a handful of Canadian carriers), where it will remain for the time being. The company hasn’t provided any specifics on when the 4G-capable tab will trickle into other markets, saying only that it will be available in “the coming months from carriers in the US, Europe, South Africa, Latin America and the Caribbean.”

Interestingly enough, there’s very little word on what (if any) changes RIM made to the tablet aside from the inclusion of an LTE radio and a microSD card slot. All that RIM has revealed as far as the refreshed tab’s spec sheet is that it sports 32GB of internal storage — not much of a shock considering that RIM killed the 16GB PlayBook line back in June. Also notably absent from today’s announcement are any specifics when it comes to pricing for the tablet, though that’s probably the sort of detail that’s best left for RIM’s carrier partners to disclose.

While the 4G PlayBook’s existence has been an open secret for months now, it’s sort of heartening to see RIM getting ready to push it out the door. If the roadmap I previously alluded to is accurate, then the refreshed tab looks appears to be the last major bit of hardware RIM was planned before the first BlackBerry 10 devices make their debut in early 2013. Considering how much the company has riding on a successful launch, it’s probably good for them to be able to take one more thing off their already-loaded plate. That said, the market for a RIM tablet appears to be slowly drying up — RIM reported that it shipped 260,000 PlayBooks in its most recent earnings statement, down nearly 50% from the previous quarter — and the inclusion of an LTE radio may not be enough to turn that trend around.



Yahoo Mail one-ups Gmail with better calendar integration

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Yahoo-Calendar-Tab

Looks like those free lunches are already starting to pay off. Yahoo has moved its popular email service forward with the addition of a calendar tab and made it possible to reply to calendar invites inside mail, the company announced today in a blog post.

Under new CEO Marissa Mayer, Yahoo hopes to shake off the dust it has accumulated over the years, and it very well could take on a product-focused direction with bigger and better applications. Since email is one of Yahoo’s most popular products, it makes sense that Yahoo wants to make it work better. The company needs to keep people from fleeing to rival services like Google’s Gmail or Microsoft’s new Outlook.com service.

Funny enough, the new integration of Calendar and Mail actually one-ups Google because you can access the Calendar without opening a new tab like you have to in Gmail. Yahoo Senior Product Manager Ashish Parnami, writes:

Currently, users access the Calendar by clicking on the Calendar link under the “Applications” section in the left panel. The Calendar would then open in a new browser window/tab. To simplify the process (who wants more tabs open on their browser!?), we’re now making Calendar a permanent tab within Yahoo! Mail. So, as soon as you login to your Yahoo! Mail account, you will see a ‘Calendar’ tab right next to the ‘Contacts’ tab. This tab will remain there even as you navigate around to other tabs within Yahoo! Mail.

Not only is Calendar now accessible without opening a new tab, but users can search for events inside the “Calendar” tab. Additionally, when you receive a calendar invite from someone, you can respond with “Attending/Not Attending/Maybe,” add comments, or add it directly to your Calendar.

It’s a relatively small step, but it’s still a good sign for the company that’s been beaten down so much. We can’t wait to see what else Mayer does in the next year.

Filed under: cloud



Written by Sean Ludwig

August 1st, 2012 at 8:05 pm

Your Simple Guide to Launching a Twitter Advertising Campaign

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promoted tweetsintroductory3

So you want to start using Twitter’s Promoted Tweets, huh? You’ve weighed the pros and cons, and decided that experimenting with Twitter’s PPC advertising feature is a good move for your business.

Alright then — let’s get you started with this simple guide containing everything you need to know to make the most of your Twitter PPC campaign. Whether you’re just looking for more followers or you want to increase leads and customers, Twitter has some great paid options that can help you complement your organic Twitter marketing efforts.

How Do Twitter’s Advertising Options Work?

Promoted Accounts, Promoted Tweets, and Promoted Trends are Twitter’s advertising features, pay-per-click style. Through its various options, Twitter allows you to target the right people so your ads are appearing for Twitter users who are most likely to be interested in your content, products, or services. Your promoted Twitter content will be labeled as ‘Promoted,’ so users are able to distinguish between promoted ads and organic Twitter content. Twitter advertising can also be a less expensive PPC option than major search engines such as Google. In other words, you can generate great results with a smaller budget.

On the other hand, Twitter’s ad interface also leaves something to be desired (remember how we mentioned pros and cons?). It’s not as easy to use as Google AdWords, and you can’t set up automatic rules to change your bids. For example, if you don’t want your tweets to be displayed on weekends or after 10 p.m., you need to manually log in to your account and change your options. That’s why it’s so important to make sure you’re always aware of the activity in your Promoted account and make changes accordingly so you’re not wasting your ad spend.

That being said, setting up a campaign is easy, as long as you know what you are looking for. 

Decide What You Want to Promote

First, you need to decide what you want to do with your campaign. In other words, what is your end goal for using Twitter advertising?

I want to promote my account!

promoted accountThe Promoted Accounts option allows you to promote your brand name and will help you increase the number of followers your account has. You may be asking, “Why would I want to pay for more followers?” Good question!

In a nutshell, having a larger base of Twitter followers is critical for maximizing the benefits of your social media marketing. The more followers you have, the more people will be exposed to your tweets. Furthermore, your followers also have their own followers who will see any of your content your followers retweet. And trust us, the greater your social media reach, the more effective your social media marketing — even if those people never buy from you.

Finally, the more followers you have, the more credibility and authority your account will exude. If potential new followers see that a larger number of people are already following your brand on Twitter, they’ll be that much more likely to follow you, too. Ahh, the power of social proof!

Promoted Accounts are displayed (1) as part of the ‘Who to Follow’ widget on the left side of a user’s logged-in Twitter.com homepage and Connect tab, (2) on the ‘Who to Follow’ page, which users can access by clicking on ‘View all’ on the ‘Who to Follow’ widget or tab, (3) in ‘People’ search results, and (4) on users’ profile pages as part of the ‘Similar to you’ widget. A user may see your Promoted Account as a suggestion if your account is relevant to them.

I want to promote my tweets!

If you want to promote a specific tweet that came from your company’s Twitter account, Twitter gives you have a few options through Promoted Tweets. For example, you might want to get more exposure for a tweet about a specific marketing campaign or offer you’re currently promoting. Or perhaps you’d like to put some additional Twitter muscle behind an upcoming event your hosting.

 

promoted tweet resized 600

 

Promoted Tweets are visible (1) at the top of relevant search results pages, (2) within search results for a Promoted Trend, (3) in users’ Twitter feeds, when relevant, (4) in pinned tweets for ‘Enhanced’ profile pages, (4) in Twitter’s official desktop and mobile clients (e.g. TweetDeck, Twitter for iPhone, Twitter for Android, etc.), (5) and in some third-party twitter clients, such as HootSuite.

I want to promote a trend!

promoted trendsIf you’re interested in promoting a particular trending topic, you can contact Twitter to purchase a Promoted Trend. This is a way to get your name to a lot of Twitter users, but beware — it’s costly! To take advantage of this option, you will need to contact Twitter directly and inquire about your options.

Promoted Trends are visible to all Twitter users at the top of the Trending Topics list on Twitter — as well as on Twitter for iPhone, Twitter for Android, and TweetDeck — and they’re clearly marked as ‘Promoted.’ When a user clicks on a Promoted Trend, they’ll see Twitter search results for that topic accompanied by a related Promoted Tweet from the advertiser at the top.

 

twitter promoted tweet

 

Now that you understand your various options, let’s dive into Promoted Accounts and Promoted Tweets individually so you can understand how to leverage each to achieve your specific goals. On Twitter, get started here.

How to Promote an Account

Promoting an account is very simple. Simply indicate the ‘interests’ of users you want to target. In other words, think about the keywords that are relevant to your business and content. Your account will automatically be recommended to people who have those interests. Again, using Promoted Accounts is most beneficial to drive traffic to your Twitter account and increase your follower count.

 

twitter promoted tweet

 

You can then set your budget and timing. See “Dates and Budget” below for more details.  

How to Promote a Tweet

You have three separate targeting options for your Promote Tweets: search results, timelines (users’ Twitter homepage feed), and your own Twitter profile.

 

twitter promoted tweet

 

Targeting Search Results

When Twitter users search for a particular keyword, the tweet you chose to promote will appear at the top. This is just like Google AdWords — whoever is the highest bidder for a certain term will appear at the top. Here, you can select as many keywords as you wish.

 

twitter promoted tweet

 

Targeting Timelines

With this targeting option, your promoted tweet will appear in the timelines of the followers you want to target. You have the option of targeting the timelines of ‘Your followers’ and/or ‘Users like your followers.’ The latter are users with similar interests to your followers. 

 

twitter promoted tweet

 

Targeting Your Profile

This option will pin your Promoted Tweet at the top of your account’s profile page, visible to anyone who visits your page. This targeting option is beneficial if you’re trying to drive visitors to your page off of Twitter and onto a page on your website. For example, at HubSpot, we might use this targeting option to promote an upcoming webinar at the top of our profile, which can serve to increase awareness of the event and drive traffic to the landing page on our site where users can register to attend.

 

twitter promoted tweet

Choose Your Targeting Preferences 

Once you’ve chosen the type of Promoted Tweets campaign you want to run, you can also change your settings and modify your target audience to get the most out of your campaign.

First, select which geographic location you want to target. You can be as broad as ‘Anywhere in the world’ or as specific as ‘Atlanta Georgia.’

 

twitter location

 

You can then decide which devices you’d like your Promoted Tweet to appear on. Remember, if you’re promoting on mobile devices, make sure any links in your tweets lead to mobile-optimized web pages. You don’t want to upset potential customers with a difficult-to-use website!

 

twitter promoted tweet

 

Select Current (or Create New) Tweets to Promote

Now that you’ve specified your targeting preferences, you can decide which tweets you want to promote. You can either promote tweets you’ve already published or create new ones within the ads interface. You can also choose more than one tweet for each campaign to add some variety to your Promoted Tweets.

 

twitter promoted tweet

 

Wondering what kinds of tweets you should be promoting? Of course, this will largely depend on your goals for your promoted campaign, but promoting a variety of offers and content can boost engagement with your tweets and your profile. Here are a few great options to get your wheels turning:

  1. Lead Generation Offers: If you’re looking to generate leads from your campaign, promote tweets for offer(s), and include links to landing pages on your site. At HubSpot, we often promote our ebooks and webinar landing pages in our Promoted Tweets.
  2. Events: Got an event coming up right around the corner? Promote a tweet about the event your company is hosting or attending, and include a link to the registration page.
  3. Compelling Content: Do you want more people to read your blog or regard you as an expert in your industry? Use Promote Tweets to increase the reach of tweets touting particularly awesome content, especially considering the life of a non-promoted tweet is so short!

Specify Campaign Duration and Budget

One of the final things you’ll need to do is decide on the length of your campaign. Your Promoted campaigns can either be ongoing, or you can choose to run them for just few days surrounding a big event or campaign.

You’ll also need to set your campaign’s daily budget, which can be adjusted according to your needs. Twitter will never exceed your daily budget, and both the duration and budget of your campaign can be changed at any time when your campaign is running.

Remember, Twitter’s advertising is priced on a Cost-Per-Engagement (CPE) basis, so you only pay when someone retweets, replies to, clicks, or favorites your Promoted Tweet. You can also set a maximum bid, which is the maximum amount you’re willing to pay per engagement (whenever a user clicks, retweets, @replies to, or favorites a tweet). Twitter will suggest a bid based on your daily budget, but the actual bid may vary throughout the day. 

 

twitter promoted tweet

 

Track Your Analytics

Congrats! You’re now ready to launch your campaign! Be sure to track the results of your Promoted campaigns — you can easily monitor the daily spend of each campaign in the Twitter ads interface. For a more in-depth look at which campaigns and tweets are performing the best, you can look in Twitter’s Ads Analytics for your account.

 

twitter promoted tweet

 

Regularly check the status of your campaigns and make any necessary changes to ensure you’re getting the most out of your Twitter advertising efforts. In addition to Twitter’s own analytics platform, use your marketing analytics to determine how your Twitter advertising efforts are contributng to leads and customers as well.

Be sure you’re updating the tweets you’re promoting often to keep your promotions fresh, engaging, and reflective of your overarching social media marketing goals. Are your tweets generating the results you want? If not, make some changes. Every business is different, and you’ll need to do some testing experimentation to see what works best for your company. And if Twitter advertising turns out to be a subpar tool for meeting your goals, turn it off and trying something else. Now you know. Good luck!

Have you experimented with Twitter’s advertising options? What other tips for running successful campaigns would you share?

Image Credit: David Berkowitz




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Written by Amanda Sibley

August 1st, 2012 at 1:00 pm

Posted in Uncategorized

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Facebook Recommendations Bar: This Week in Social Media

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social media researchWelcome to our weekly edition of what’s hot in social media news. To help you stay up-to-date with social media, here are some of the news items that caught our attention.

What’s New This Week?

Facebook Introduces the Recommendations Bar: The Recommendations Bar is a new social plugin that helps people find articles based on what their friends like and share from your site. “Recommendations are based on content that friends have explicitly liked and shared in your app or website.”

facebook recommendations bar

"As a person reads an article, a small pop-up surfaces at the bottom of the screen highlighting recommended articles and prompting them to like the page."

Foursquare Introduces Promoted Updates: You can now find Promoted Updates (including Promoted Specials!) in the Explore tab on Foursquare. These Promoted Updates are “just like the local updates that you see in your Friends tab, except that businesses can pay to promote them in our Explore results.”

foursquare promoted updates

Promoted Updates are a great way to find out what’s happening at local businesses as well as national brands.

Discussion From Our Networking Clubs: Thousands of social media marketers and small business owners are asking questions and helping others in our free Networking Clubs. Here are a few interesting discussions worth highlighting:

SlideShare Embedded Presentations Now Flash-Free: Following SlideShare’s transition to HTML5, embedded presentations are now Flash-free. Embedded presentations can be viewed on iOS devices and the embed has new Twitter and Facebook share buttons.

slideshare embed code

Remember to update the embed codes of the presentations you've published to get all of the new features.

Facebook Changes Reach Metric: The Facebook Reach statistic available inside of the Facebook Insights dashboard for Facebook pages now includes mobile. But Inside Facebook reports that “to improve the efficiency of News Feed, Facebook will load fewer stories at a time. When a user scrolls down the feed, more stories will load.”

facebook reach

Facebook recently changed the way they calculate reach.

YouTube Lets You Set Creative Commons Attribution by Default: “If you want to grant the YouTube community the right to reuse and edit your video, select Creative Commons Attribution License from the License and Rights Ownership menu.”

youtube creative commons attribution

You now have the option to license your future videos under Creative Commons as a default.

YouTube Introduces a Face-Blurring Tool: YouTube launches “Face Blurring—a new tool that allows you to obscure faces within videos with the click of a button.”

youtube face blurring tool

This Face-Blurring tool "is a first step towards providing visual anonymity for video on YouTube."

NetworkedBlogs Adds a Panorama ReaderNetworkedBlogs Panorama is “a new panorama news reader that lets you follow news on other blogs and the rest of the web, pin articles for reading later, and follow individuals.”

http://www.youtube.com/watch?v=02OeDHfug4w

Pinterest Gets New Categories: Pinterest has added to their list of categories to improve browsing. New categories on Pinterest include “Quotes,” “Tattoos,” and “Weddings.”

pinterest categories

Pinterest categories have been improved.

One-Click LinkedIn Integration With the New Microsoft Office: With the new Microsoft Office, “you just have to sign in once with your LinkedIn credentials and immediately you’ll start seeing rich profile information, like photos and LinkedIn network activity for any connection who emails you. You’ll also see LinkedIn profile data surface when you view a People Card throughout the new Office experience.”

Here’s a useful social media tool worth noting:

Pearltrees: a tool to organize and cultivate everything you find on the web—it’s like a cross between Pinterest and Evernote.

http://www.youtube.com/watch?v=0h0U-0KGfJY

What do you think? Please share your comments below.


Written by Cindy King

July 28th, 2012 at 12:00 pm

Posted in facebook reach,facebook update,foursquare promoted update,foursquare update,linkedin microsoft office,networkedblogs panorama,networking clubs discussion,pearltrees,pinterest category,pinterest update,Reviews,slideshare update,youtube ccc,YouTube creative commons,youtube face blurring,youtube update

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Motorola’s Xoom Wi-Fi Tablets Now Receiving Android 4.1.1 Jelly Bean Update

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motorola xoom

Move over, Nexus 7 — you’re not the only Jelly Bean-powered Android tab in town anymore. According to a handful of Droid-Life tipsters, it appears that Motorola’s aging XOOM tablet is finally getting its crack at Google’s latest and greatest dessert-themed OS update.

The process has been in the works for about two or three days now, with selected members of Motorola’s Feedback Network receiving the Android 4.1.1 build for soak testing earlier this week. At this point, the floodgates seem to have opened, though not every XOOM owner will be able to enter the fray just yet.

You see, the build currently making the rounds is meant only for the U.S. Wi-Fi model, and there’s no word on when Verizon-flavored XOOMs will get their update. Some folks on the xda-developer forums are holding out hope for a widespread release sometime before the month is out, but still others have a more pessimistic outlook — the Verizon XOOM only got its Ice Cream Sandwich update last month, while Wi-Fi models received it all the way back in January. On top of that, Verizon has been taking the slow approach to pushing out updates for its LTE-capable Galaxy Nexus while the GSM versions are already able to nab Jelly Bean over the air. C’est la vie, I suppose.

While 4G XOOM owners bemoan their choice of hardware, the rest of you can pop into the device’s settings and check for the new update. Don’t fret if it doesn’t appear immediately — some users have reported success in forcing the update by clearing the Google Services Framework (Settings/Apps/All/Google Services Framework/Clear Data) first. It may take a few tries, but it should be smooth sailing from there once that little hiccup is taken care of.



Written by Chris Velazco

July 27th, 2012 at 3:48 am

Posted in android,Gadgets,jelly bean,motorola,xoom

Tagged with , , , , , , , , , , , , , , ,

Is Facebook Anti-ROI for Brands?

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Does anyone else feel like Facebook is making it really difficult for brands to be successful? Or do you feel like Facebook is on your side? Personally, I feel like Facebook has become disconnected from what brands are trying to achieve and they keep making it more difficult to be able to prove the ROI of having a Facebook presence. Why would brands invest big dollars into a platform that seems to constantly turn its nose up at their efforts? Further, how can we ever get the budgets we need to make additional investments if Facebook has an anti-ROI policy for brands?

Zuckerbag's Anti-ROI PolicyAt the end of the day brands are on Facebook for a reason. We want to drive fan engagement, sure. But ultimately it’s about driving a financial return to the organization. Every brand has an action that they want their fans to take, but it is becoming increasingly difficult to drive to the right call to action when Facebook keeps stripping away our ability to do it.

With the release of timeline there were some nice features for brands. We can now pin certain posts to the top of the page. That’s cool. And now we can even schedule posts. That’s cool too, but we were already able to do that through third party tools. Way to catch up, Facebook.

Facebook Removes Calls to Action

When timeline was released I was surprised there wasn’t more backlash at removing the ability to have a default landing tab. Default landing tabs helped brands tell first time visitors why they should like their page. Many brands also used their default landing tab to inform visitors about loyalty programs, special offers, and exclusive content. The only option you may have to accomplish this now is on the brands cover image. Too bad Facebook doesn’t want that, either. Their new terms and conditions explicitly say:

“Covers may not include:

i.    price or purchase information, such as ‘40% off’ or ‘Download it on socialmusic.com’;

ii.    contact information such as a website address, email, mailing address, or information that should go in your Page’s ‘About’ section;

iii.    references to Facebook features or actions, such as ‘Like’ or ‘Share’ or an arrow pointing from the cover photo to any of these features; or

iv.    calls to action, such as ‘Get it now’ or ‘Tell your friends.’”

This policy shows a complete disregard for the brands who are supporting Facebook’s revenue stream. I understand that there were some brands that did a poor job of building compelling offers and perhaps led to the creation of this policy, but there were far more who provided fans with value through their calls to action. But the intent is pretty clear.

Facebook Forces Brands to Use Tabs that 54% of Users Can’t See

Another challenge is that if you take the time to build a compelling offer or contest for your fans it must be deployed on a tab. That’s not too bad, right? Well unless your fans are like most of the world and access Facebook through a mobile device. Edison Research reported that 54% of Facebook users access the site through their mobile phone in The Social Habit. And we all know we can’t look at a brand page’s tabs if we are accessing through mobile.

It seems that Facebook wants you to pay for driving action on the platform through the use of ads, offers, and sponsored posts. Zuckerberg has been testing new revenue models, something that he was very protective of prior to the company’s IPO. But it seems that pressure from investors is pushing him to consider new alternatives. Interestingly enough, it doesn’t seem to have connected for him that brands need be able to show the ROI of Facebook before they invest big dollars, which is becoming more and more difficult for marketers to accomplish with these new policies and feature changes.

Facebook wants Revenue. Companies want ROI.

It’s the chicken and egg scenario. Facebook seems to want you to invest more to be able to demonstrate a higher return, and marketers are struggling to try and demonstrate the return on the investment they’ve already made. Who will win? Unfortunately, for now Facebook will likely win this battle. They have the audience and we need to capture the audience. Therefore, we are at their mercy. But Facebook should strongly consider how they treat the brands they rely on. There has been so much focus on making Facebook better for the average user, that it may be time to start focusing on making changes to help brands maximize their ROI.

Facebook is the big dog today, but Zuckerberg should be cautious. He remembers what he was able to do to MySpace which probably seemed like an impossible feat at the time. If a new network comes along that can capture their users with a better interface, cooler features and makes it easy for brands to achieve positive ROI for participating, they could very well be at risk. But we know that will take a couple of years, so for now, we will deal with your shortcomings while we try to engage our fans. But until Facebook figures out that conversions are the name of the game, we will continually sit in board rooms trying to justify your existence to executives who aren’t in it to be cool. They want to make money. So does Facebook. There has to be a happy medium somewhere that doesn’t revolve around an advertising model. That’s so 2000 and late Zuckerberg.

So let’s tell Facebook exactly what we need to be able to demonstrate a higher return on investment to our executive teams. This is your chance to share your ideas on how Facebook can become brand friendly. What features do you want for your brand pages? What metrics are you longing for? What changes have been made to your brand page that leave you saying WTF? What would you be willing to pay for?

Leave a comment and tell the Facebook team exactly what they need to do to start supporting the brands who pay their bills. 

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Written by Nichole Kelly

July 26th, 2012 at 1:00 pm

Posted in edison research,facebook roi,Social media,Social Media Measurement,social media ROI,zuckerberg

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Promoted Updates: Foursquare Has Its First Ad Product

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foursquare-logo-smLocal businesses will soon have a new way to get visibility on Foursquare via the company’s first real advertisiing product.

Promoted Updates are pretty much the same thing as those Local Updates that launched last week.

But where Local Updates are organic messages that show up on the Friends’ activity tab, the new Promoted Updates are essentially ads that will appear in Foursquare search results on the Explore tab. They’ll show up with a small (but visible) “Promoted” message to distinguish them from regular search/explore results. Here’s a screenshot from Foursquare’s announcement:

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The Promoted Updates are being tested now by about 20 companies across the U.S. Foursquare’s announcement seems to suggest that they’re going to keep the advertiser group small for at least a couple months to see how businesses use them and how consumers interact with them. As Greg Sterling wrote on Marketing Land, one thing Foursquare needs to figure out is the best payment model for advertisers; during the test, it’ll be on a cost-per-action basis.

In any case, smart move for Foursquare and no at all surprising. The company has made a lot of changes over the past year to beef up its local search prowess and it’s time to start making some money.

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This is a post from Matt McGee’s blog, Small Business Search Marketing.

Promoted Updates: Foursquare Has Its First Ad Product

Written by Matt McGee

July 25th, 2012 at 11:27 pm

Posted in Local Search

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Foursquare Launches ‘Promoted Updates,’ PPC for Local Businesses

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Looks like Foursquare has been a busy bee lately, announcing the second of two new features in just one week’s time. Today, the location-based social network is launching ‘Promoted Updates,’ similar in nature to the “Promoted” features we’ve seen from Facebook and Twitter.

But because we never covered Foursquare’s other launch of ‘Local Updates’ last week, let’s do a quick summary before we move onto Foursquare’s latest announcement.

What Are Local Updates?

Local Updates allows businesses to share updates with the Foursquare users who frequent their business. So if a user has checked in to a business often — or liked it — they’ll be able to access the latest updates from that business via their ‘Friends’ tab whenever they’re in the same city as the establishment. This enables users to get the latest news from places where they’re loyal customers about things like new specials, products, or other promos. It also enables businesses to better connect with and cater to the customers that repeatedly bring them business. Local Updates is now available to all companies that have claimed their business on Foursquare.

 

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What Are Promoted Updates?

Okay, now that we’ve gotten last week’s update out of the way, let’s talk about Foursquare’s latest announcement — Promoted Updates.

Whereas Local Updates provide Foursquare users with a better way to keep up with the updates from businesses they already like, Promoted Updates help them discover new places. These updates look similar to Local Updates, except they can be found in Foursquare users’ ‘Explore’ tab, and businesses have to pay to promote them there. Get it? ‘Promoted Updates’? These updates can include anything from a money-saving special, news about a new product line, or a photo of a restaurant’s latest menu item.

How Promoted Updates Work

Foursquare compares the way Promoted Updates work to the way Google AdWords works. In other words, if I searched for “Mexican food” in Google, I might see an ad for a Mexican restaurant in the PPC results. In Foursquare, similarly, searching for “Mexican food” in the ‘Explore’ tab might result in a Promoted Update from a local Mexican restaurant about its new summer menu items.

 

Promoted Updates

 

Foursquare explains that the algorithms used to power the ‘Explore’ tab’s normally personalized recommendations are the same ones Foursquare uses to determine which Promoted Updates get delivered to each user. These Promoted Updates could come from businesses that are on the user’s lists, places their Foursquare friends have visited or liked, or places a user might want to check out depending on their location or the time of day.

For now, Foursquare is testing Promoted Updates with a group of pilot partners including both local businesses and nationwide brands such as Best Buy, Gap, Walgreens, and Dave & Buster’s. Over the upcoming months, Foursquare will be tracking how businesses use them and how users interact with them in order to make improvements, eventually rolling the feature out to all businesses on Foursquare. Companies looking to learn more about Promoted Updates can sign up using this form.

We don’t know anything more about Promoted Updates or how much they cost, but one could assume that, since Foursquare likens them to Google AdWords, payment is likely pay-per-click style, based on keyword bids. And if you’re a business that has had success with location-based social media promotions in the past, it might be worth it to test Promoted Updates once they’re more widely available.

What do you think about Promoted Updates? Will you experiment with them for your business?

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Written by Pamela Vaughan

July 25th, 2012 at 8:30 pm

Posted in Uncategorized

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